Shipping & Delivery
Where are items located?
We have warehouses in California, USA and Asia, if the US warehouse is out of stock, we will ship the package to you from the Asia factory.
When will the package be shipped?
Packages ship within 2-5 business days of your order.
An email with package tracking information will be sent to your email after the shipment is shipped. If you can’t find the email, please check your junk folder, otherwise it may be rejected by your email system, please contact us.
Our orders are usually delivered within 4-6 weeks (some countries may be longer, if you are unsure, please contact us to check). If the package does not arrive on time, you can contact us.
What is Standard Shipping?
Standard shipping is free door to door, standard shipping we use ocean shipping + local UPS delivery. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees).
How can I track my order?
You can contact us by email or contact us page, and we will reply the detailed track of your package by email.
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
- let you know;
- cancel your order;
- give you a refund
Countries/regions supported for shipping
At present, we deliver to the following countries: Canada, United States, Mexico, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Monaco, Montenegro , Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and all Asian countries (including Taiwan and Hong Kong)
Will I Be Charged With Customs And Taxes?
In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.
Average handling time?
Estimated handling time: 1-3 weeks.
Special items requiring customizing may incur an extra 3-4 working days.
Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.
Average handling time?
Estimated handling time: 1-3 weeks.
Special items requiring customizing may incur an extra 3-4 working days.
Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
We do not ship to the following countries / regions:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.….
All African Countries
All South American Countries.
If you are in the above countries, you still want to buy lamps.
Please contact our customer service: [email protected], we will calculate the transportation cost for you separately.
